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Warranty Request

As an enhancement to your warranty program, we have enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

  • To submit warranty service requests, please login below to your homeowner portal.
  • Once you have signed in, click β€œService Requests” to submit your warranty requests.
  • If you are a first time user, create a new account.


2-10 Home Buyers Warranty

Log into 2-10 Home Buyers Warranty.


Emergency Services

If you experience an emergency warranty service situation as defined below, please notify 2-10 HBW and contact the appropriate contractor below.

Please note: if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.


β€’ Not working at all
β€’ Excessive leak, one that is a slow drip is not considered excessive.
β€’ A drain back up
Contact Custom Plumbing Services, Inc. β€” 540-899-7707


β€’ Not working at all, this does not include individual switches or outlets this is for the
entire house
β€’ A hot wire is exposed
Contact Sparks Electric Company, LLC β€” 540-872-2466


β€’ The entire system is not working, this does not include individual rooms or zones.
Contact Indoor Comfort Experts, LLC β€” 540-548-8442